Delivery Information

Couriers

We use Australia Post for all our orders. 

Order Tracking

Please send us your order number if you would like to track your order.

Shipping Rates

Standard Australia Post shipping rates. 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order and will not be charged any additional shipping and handling for the second shipment.


Returns, Refunds and Exchanges Policy

How To Return An Item

Please note that we only accept returns if they meet the following conditions

  • The product must be returned within 14 days of the purchase date
  • The order was incorrect or the item was damaged in transit
  • The returned product must be in its original packaging
  • The product has not been opened or used
  • Returns are at the cost of the sender. In the event of an incorrect order, we can offer credit on the cost of the return postage

Regards, 


Payment Policy

Accepted Methods of Payment

PayPal (Visa, Master Card, American Express or PayPal)
 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

sales@SriLankanArrack.com.au